Case Study

Normalizing Mental Health Support During a Global Crisis

As the COVID-19 pandemic upended daily life across California, emotional well-being became a pressing public health issue.

In response, the California Department of Health Care Services (DHCS) expanded CalHOPE, a FEMA-funded crisis counseling program originally built to support communities impacted by natural disasters. The goal: deliver free mental health resources and resilience support to Californians navigating unprecedented stress and uncertainty.

To meet this urgent need, DHCS partnered with Mediasol to launch Hope Lives Here, a dynamic, statewide public awareness campaign that evolved in real-time alongside the pandemic. From promoting masking and vaccinations to addressing school safety and mental health stigma, the campaign guided millions to CalHOPE.org for free, accessible support.

14+ Billion

Impressions delivered across California through adaptive, stigma-reducing messaging that normalized stress, anxiety, and emotional care.

Multi-Year Impact

Mediasol’s flexible outreach strategy helped CalHOPE remain responsive to the public’s changing needs—reaching communities at scale, when it mattered most.